I have trouble playing music from your application

You have followed the steps to stream the radios of the in-Store license though our application but are still having trouble. Whether you have trouble logging in, the music stops after every few tracks or you cannot connect the radios to your loudspeakers, this is the right article for you!

Have you downloaded the correct application?

The in-store application is available for smartphones and tablets. Download it from the App Store for iOS or the Google Play Store. Note that your license does not cover you to play the content of the additional Hotmix radio’s in a public establishment!

Have you entered the correct access code?

To log in to the application you are asked to enter your access code. Your access code is visible in your client space. Note that your access code is not the same as your password to login to the Jamendo Licensing website.

Still having issues?

Do you have a different issue with the In-Store application?
Please contact us with the following description:

• The device you are using,
• the exact operating system installed on the device (Android or iOS version),
• A description of the exact error e.g. your access code is not working, the music is not playing..
• if possible attach a screenshot of the error.

The more information you provide, the quicker our support team can assist.