I was charged for the free trial

FIX IT

If you have just subscribed to our In-Store free trial with your credit card, you may see an entry in your credit card payments for the purchase of the full license. However, you were notified that the charge will only be made after the 15 days free trial. Has Jamendo charged you for the free trial?

First, we confirm that Jamendo did not charge you for the free trial. But, your bank is right to send you a notification. How does that make sense?

Let's have a closer look at this:

1. You enter your credit card information to activate your free trial.
2. A provision is taken on your credit card. The bank checks whether you have enough funds on your credit card or not to pay the In-Store license. If you have enough funds, your bank puts them aside for the charge. The charge will be made in 15 days, but the funds are already blocked.
3. In the transaction history of your bank account, this can be indicated different ways:
   • Some banks do not indicate provisions at all.
   • Some banks indicate provisions as provisions.
   • Some banks indicate provisions as real charges.
4. If you are reading this article, you probably fit with the latter description: a provision was taken, which your bank indicates as a charge.
5. Please do not hesitate to double-check with your bank in case of a doubt.

Note: if you cancel your free trial, the provision is canceled as well. It may take 3-4 working days until this becomes visible on your credit card.